Privacy Policy

Last Updated: April 17, 2026

1. Introduction

IPPTR, operated by IPPTR ("we," "us," or "our"), is committed to safeguarding the privacy of our users. This Privacy Policy describes how we collect, process, store, and protect personal data when you interact with our website at ipptr.com and use our DNS management, monitoring, data center, and related services.

2. Information We Collect

2.1 Information You Provide

• Account Registration: Name, email address, phone number, company name, and billing address when you create an account or purchase services.
• Contact Forms: Name, email address, phone number, and message content when you submit inquiries through our contact form.
• Payment Information: Credit card details, billing address, and transaction records processed through our secure payment gateway. We do not store full credit card numbers on our servers.
• Support Communications: Information shared through support tickets, live chat, and email correspondence with our technical team.
• DNS Configuration Data: Domain names, DNS zone records, IP addresses, and related configuration data you enter into our DNS management platform.

2.2 Information Collected Automatically

• Log Data: IP addresses, browser type, operating system, referring URLs, pages visited, timestamps, and access patterns.
• DNS Query Logs: Query metadata including queried domain names, record types, response codes, and response times for analytics and troubleshooting purposes.
• Cookies & Tracking: Session cookies, authentication tokens, and analytics cookies to improve user experience and measure site performance.
• Device Information: Device type, screen resolution, language preferences, and timezone data for service optimization.

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Provisioning, managing, and maintaining DNS hosting, monitoring, data center, and related infrastructure services.
• Account Management: Creating and administering your user account, processing payments, and managing subscriptions.
• Technical Support: Responding to inquiries, diagnosing issues, and providing assistance through our support channels.
• Security & Fraud Prevention: Detecting, preventing, and mitigating unauthorized access, abuse, DDoS attacks, and other security threats against our infrastructure and your services.
• Analytics & Improvement: Analyzing usage patterns, monitoring platform performance, and improving our services, features, and user experience.
• Communications: Sending service notifications, maintenance alerts, security advisories, billing reminders, and occasional product updates. You may opt out of non-essential communications at any time.
• Legal Compliance: Meeting regulatory obligations, responding to lawful requests from authorities, and enforcing our Terms of Service.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share data in the following circumstances:

• Service Providers: Trusted third-party vendors who assist with payment processing, email delivery, analytics, and infrastructure operations — bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, subpoena, or to protect the rights, safety, and property of IPPTR, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your data may transfer to the successor entity under equivalent privacy protections.
• With Your Consent: When you explicitly authorize us to share specific information with designated third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Account data is retained for the duration of your service relationship plus a reasonable archival period. DNS query logs are typically retained for 90 days for analytics and troubleshooting, then aggregated or deleted. You may request deletion of your personal data at any time by contacting our support team.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: Request limitation of how we process your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw previously given consent at any time without affecting prior processing.

To exercise any of these rights, contact us at admin@ipptr.com.

8. Cookies

Our website uses cookies and similar technologies for the following purposes:

• Essential Cookies: Required for core website functionality including authentication, session management, and security features.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve content and navigation.
• Preference Cookies: Remember your settings and preferences such as language, timezone, and display options.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to external websites and services operated by third parties. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party websites before providing personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

11. International Data Transfers

As a global DNS and infrastructure provider, your data may be processed in multiple countries where our servers and points of presence are located. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection regulations.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. Material changes will be communicated via email notification to registered users and through a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

13. Contact Information

For privacy-related questions, data requests, or concerns about this policy, please contact us: